s988 Privacy Policy – How We Protect Your Data

01 Information We Collect

When you register and use s988, we collect different types of information depending on how you interact with the platform. Here is a breakdown of what we collect and why:

We only collect information that is genuinely necessary for operating the platform. We do not collect sensitive data such as biometric information or religious or political views.

02 How We Use Your Data

The information s988 collects is used for the following specific purposes:

• Account Management: Creating and maintaining your registered account, verifying your identity, and managing login access.
• Payment Processing: Handling PKR deposits and withdrawals through supported methods including JazzCash, Easypaisa, Raast, bank transfers, and cards.
• Platform Personalisation: Tailoring your experience based on your game preferences and activity patterns — for instance, surfacing cricket-related betting offers during PSL or T20 series.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, suspicious transactions, and platform abuse.
• Customer Support: Responding to queries, resolving disputes, and processing account requests submitted through our support channels.
• Legal Compliance: Maintaining records as required by applicable regulations and responding to lawful data requests from authorities.
• Responsible Gaming: Monitoring activity patterns to identify signs of problem gaming and proactively reaching out where appropriate.

We do not use your data for automated decision-making that significantly affects you without human review. We do not build advertising profiles or use your data for targeted ads on third-party platforms.

03 Payment Data & PKR Transactions

All financial transactions on s988 are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, debit card, or any other supported mobile wallet, the payment is processed through a secure third-party payment gateway.

s988 does not store full card numbers, CVV codes, or mobile wallet PINs on our servers. What we retain is a transaction reference ID, the amount, timestamp, and payment method type — solely for reconciliation and withdrawal processing purposes.

04 Cookies & Tracking Technologies

s988 uses cookies and similar lightweight tracking technologies to make the platform work properly and improve your overall experience. Here is how we use them:

• Essential Cookies: Required for the platform to function — these keep you logged in during your session and maintain your cart or game state. You cannot disable these without affecting platform functionality.
• Analytics Cookies: Help us understand how members navigate the platform — which game categories are most popular, where users spend time, and where we can improve. This data is aggregated and anonymised.
• Performance Cookies: Used to monitor page load times and identify technical issues across different devices and browsers common among Pakistan users.
• Preference Cookies: Remember your settings such as preferred language or display options so you do not have to reset them each visit.

We do not use advertising cookies, retargeting pixels, or social media tracking scripts. You can manage cookie preferences through your browser settings, though disabling essential cookies may impact your ability to use certain platform features.

05 Data Sharing & Third Parties

s988 does not sell your personal data. We share information only in the following limited and necessary circumstances:

• Payment Processors: To complete PKR deposits and withdrawals, we share necessary transaction details with payment gateway providers such as JazzCash, Easypaisa, and Raast infrastructure partners. These providers handle your data under their own privacy standards.
• Identity Verification Services: To confirm your age and identity during KYC checks, we may share identity documents with accredited verification service providers. This data is used solely for verification and is not retained by those providers beyond the verification window.
• Platform Analytics: Anonymised, aggregated usage statistics may be shared with analytics providers to help us improve platform performance. This data cannot be used to identify you individually.
• Legal Obligations: If required by law or a valid legal process, we may disclose relevant account information to appropriate authorities. We will notify you of such disclosures where legally permitted to do so.

06 Data Security Measures

We implement a layered approach to data security across our platform infrastructure:

• SSL/TLS Encryption: All data exchanged between your device and s988 servers is protected using 256-bit SSL/TLS encryption, preventing interception during transmission.
• Access Controls: Personal and financial data is accessible only to authorised staff with a verified operational need. All internal access is logged and audited.
• Secure Data Centres: Member data is stored in secured server environments with physical and digital access controls, firewalls, and intrusion detection systems.
• Regular Security Reviews: Our technical infrastructure undergoes periodic security reviews to identify and address potential vulnerabilities before they can be exploited.
• Two-Factor Authentication: Members are strongly encouraged to enable 2FA on their s988 account for an additional layer of login protection.

While we take every reasonable precaution, no digital system is entirely immune to risk. If you suspect that your s988 account has been accessed without your knowledge, contact our support team immediately through the in-app live chat.

07 Data Retention Policy

s988 retains your personal data only for as long as it is necessary for the purposes outlined in this policy. Our general retention guidelines are:

• Active Accounts: All account data is retained for the duration your account remains active on the platform.
• Closed Accounts: Following account closure, personal data is retained for a defined compliance period to meet any audit or dispute resolution requirements, after which it is securely deleted from active systems.
• Financial Records: PKR transaction records may be retained for a longer period as required by standard financial record-keeping obligations.
• Support Interactions: Live chat transcripts and support tickets are retained for a reasonable period to support ongoing service quality and dispute resolution.

When data is no longer required, it is either permanently deleted or anonymised so it can no longer be associated with any individual member.

08 Your Privacy Rights

As a registered member of s988, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the live chat inside your account.

09 Children's Privacy

s988 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you are a parent or guardian and believe a minor has registered on s988, please contact our support team immediately. We will investigate and close any confirmed underage accounts without delay, voiding any associated balances.

We strongly encourage parents and guardians to use appropriate parental control tools on shared devices to prevent underage access to online gaming platforms.

10 Changes to This Policy

s988 may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable regulations. When we make material changes, registered members will be notified through the platform or via their registered contact details.

The effective date at the top of this page indicates when the policy was last revised. We recommend reviewing this page periodically to stay informed about how your data is handled. Continued use of s988 following any update constitutes your acknowledgement of the revised policy.

For any privacy-related questions or to exercise your data rights, reach out to our support team anytime through the live chat feature inside your s988 account. We typically respond to privacy requests within a few business days.